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The designated parking spot been taken?

What should you do if the parking spot where you collected the vehicle from has been taken.

In the event that another vehicle has been parked in the designated parking spot, please park in a nearby legal location and record this in the app when ending your booking.

However, do NOT park in the following conditions without contacting us first:

  • A time restriction zone

  • A paid parking zone

  • At a charging station

  • On the kerb or pavement

  • Less than 1m from a driveway entrance

  • On any yellow lines

If you are unsure, reach out to our support team and we will see what we can do to assist.

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